Our privacy & data protection policy

Last Updated: 15th September 2024

Introduction

Imaginario AI Inc (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our Services, in compliance with the General Data Protection Regulation (GDPR).

Scope

This Privacy Policy applies to all personal data collected through our website and services (collectively, the “Services”). Please note that this Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our custom customer agreements covering access to and use of those offerings.

Data Controller

For the purposes of the GDPR, Imaginario AI Inc is the data controller of your personal data. Our contact information is provided at the end of this Privacy Policy.

Information We Collect

Personal Data You Provide
- Account Information: When you create an account with us, we collect information such as your name, contact details, account credentials, payment card information, and transaction history.
- User Content: We collect personal data included in the input, file uploads, or feedback you provide while using our Services (“User Content”).
- Communication Information: If you communicate with us, we collect your name, contact information, and the content of your messages.
- Social Media Information: When you interact with our pages on social media platforms like Instagram, Facebook, Medium, X (formerly Twitter), YouTube, and LinkedIn, we collect personal data you choose to provide, such as your contact details. The companies hosting these platforms may also provide us with aggregate information and analytics about our social media activity.
- Other Information You Provide: We may collect additional information you provide, such as when you participate in events, surveys, or provide information to verify your age or identity.

Information Collected Automatically
- Log Data: We automatically collect information sent by your browser or device, including your IP address, browser type and settings, the date and time of your request, and your interaction with our Services.
- Usage Data: We collect data about how you use our Services, such as the content you view, features you use, actions you take, your time zone, country, dates and times of access, user agent and version, device type, and internet connection.
- Device Information: We receive information about the device you use to access our Services, including device name, operating system, device identifiers, and browser type.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and administer our Services and enhance your experience. You can control the use of cookies through your browser settings.
- Analytics: We use analytics tools to understand user interactions with our Services, helping us improve and personalize your experience.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To provide and maintain our Services as per our agreement with you.
Consent: Where you have given explicit consent for specific purposes.
Legitimate Interests: For purposes such as improving our Services, ensuring security, and conducting research, provided that these interests are not overridden by your data protection rights.
Legal Obligations: To comply with applicable laws, regulations, and legal processes.

How We Use Your Information

We use your personal data for the following purposes:

To Provide and Maintain Our Services: Ensure the smooth operation of our Services, process transactions, and provide customer support.
To Personalize Your Experience: Customize content and recommendations based on your preferences and usage patterns.
To Communicate with You: Send updates, newsletters, marketing materials, and respond to your inquiries or feedback.
To Improve Our Services: Analyze usage data and user interactions to enhance functionality and user experience.
To Ensure Security: Monitor, prevent, and address security issues, fraud, and other illegal activities.
To Comply with Legal Obligations: Fulfill legal requirements, resolve disputes, and enforce our agreements.
To Conduct Research and Development: Develop new programs, services, and features.
Aggregated or De-identified Data: We may aggregate or de-identify personal data so it cannot identify you. This data may be used to analyze the effectiveness of our Services, conduct research, and for other lawful purposes.

No Use of Personal Data for AI Model Training

We are committed to protecting your personal data and privacy. We do not use any personal data collected from you to develop, improve, or train Generative Artificial Intelligence (AI) / Machine Learning (ML) models. Specifically, we do not use data obtained from Google Workspace APIs for the purpose of developing, improving, or training generalized AI or ML models. Your data is used solely for the purposes outlined in this Privacy Policy.

With Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These parties are contractually obligated to protect your data and process it in accordance with our instructions.
For Legal Compliance: We may disclose your data if required by law or in response to valid legal requests by public authorities (e.g., court orders, government agencies).
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the transaction.
With Your Consent: We may share your data with third parties when we have obtained your explicit consent.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may have data protection laws different from those in your country. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You have the right to request confirmation whether we process your personal data and, if so, access to the personal data and information about how it is processed.
Right to Rectification: You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.
Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent: If processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Services. You can control cookies through your browser settings and other tools. For more detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy.

Automated Decision-Making

We do not use your personal data for automated decision-making processes that have legal or significant effects on you.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@imaginario.ai
Address: 1111B S Governors Ave #6050, Dover, DE 19904, United States

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.